How can we help?

Open Settings → Sources and choose Add Source. Choose your provider, media server, folder or add-on, then follow the instructions.

• TV provider: use the server address, username and password supplied by your provider, or its M3U playlist and XMLTV guide addresses.
• Plex, Jellyfin or Emby: connect your own server or account. For a server at home, your device needs to be able to reach it on the network.
• Add-ons or Nuvio: add a compatible add-on by its link, or sign in to Nuvio to import the supported parts of your setup.
• Files: connect an SMB share, WebDAV or network folder. On iPhone, iPad and Mac, you can also choose local files.

Benso includes no channels or streaming subscriptions. Use sources you have permission to access.

“Sign-in missing” or “Channels unavailable”

Choose Sign In to reconnect the named source. If the account has expired, check with your provider. If the server is unreachable, check your connection and choose Try Again.

On Apple TV, Set Up with Your Phone lets you enter provider details from a phone on the same home network.

Automatic sync needs Benso Plus and the same iCloud account on your devices. In Settings → Backup & Sync, turn on Sync Across Devices. Turn on Source Accounts to include your sources and sign-ins, and Profiles to include your profiles.

My sources haven’t appeared

1. Check that Plus is active on the receiving device. Use Restore Purchases if needed.
2. Check the iCloud account and sync status shown in Backup & Sync on both devices.
3. Keep Source Accounts enabled on both devices. Choose Sync Now and allow time for iCloud to connect.
4. If the app asks which setup to use, read the options carefully. Start Fresh creates a separate setup.

Turning sync off keeps what is already on this device. Local folder access, PINs and restrictions, and Trakt sign-ins need setting up separately on each device.

Recover from a backup

In Backup & Sync, make a backup on the device with your setup. Restore it on the other device and choose Merge to combine it with what is already there. A backup carries sign-ins unless you turn Include Sign-Ins off, and protects them with a passphrase.

Manual restore is a recovery option; you should not need to repeat it for normal sync. If sync still does not bring your setup across, tell us which step failed.

Open Benso Plus in Settings to compare plans or restore a purchase. Use the Apple Account that made the purchase on each device.

Why isn’t a free trial showing?

The seven-day trial applies to eligible monthly and yearly subscriptions. Apple decides eligibility for the subscription group. An account that has already used an introductory offer may not be eligible again. Lifetime has no trial. The purchase sheet shows the final terms before you confirm.

Manage or cancel

Manage subscriptions in your Apple Account settings. For a refund request, use Apple’s Report a Problem service. Benso does not receive your payment-card details.

1. Try another item from the same source to see whether it affects one video or the source itself.
2. Open More in the player and check the selected player. Some formats need VLC; Picture in Picture uses System Player or Native.
3. Check your provider’s simultaneous-stream limit, especially when using Multiview.

When contacting us, tell us whether the problem affects the picture, sound, controls or the whole screen. Include your device, Benso version and selected player.

No guide or catch-up?

Check the XMLTV guide supplied by your provider. Guide coverage and catch-up availability depend on the source; an extended guide cannot create listings the provider has not supplied.